![]() ![]() ![]() ![]() ![]() Many of these concepts are present in modern quality management systems, the successor to TQM. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization. TQM can be summarized as a management system for a customer-focused organization that involves all employees in continual improvement. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work. Quality Glossary Definition: Total quality managementĪ core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction.
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